This Privacy Policy outlines how KLUGMANN (“we”, “us”, “our”) collects, uses, maintains, and safeguards personal information gathered through our website, consultation inquiries, and bespoke design communications.
KLUGMANN specializes in the architectural design, precision engineering, and bespoke realization of luxury storage systems, including dedicated wine cellars, cigar preservation rooms, bespoke wardrobe suites, and integrated living solutions. Our principal studio is based in Ho Chi Minh City, Vietnam. For inquiries regarding our privacy standards or data practices, please reach our team at [email protected] or by phone at +84 28 1234 5678.
1. Information We Collect
When you interact with our website—specifically when completing our Project Inquiry form at Discuss Your Project or contacting our specialists directly—we collect information you choose to provide:
- Identity Information: Full name, professional title, and representative details.
- Contact Information: Email address, telephone number, and preferred communication channels.
- Project Parameters: Project location (city, country), property type (Private Villa, Apartment / Penthouse, Hospitality, Commercial, or Other), spatial specifications, and architectural timelines.
- Design & Collection Details: Narrative descriptions of your storage requirements, collection characteristics (e.g., wine inventory, cigar preservation criteria, fine objects), and architectural aspirations.
Additionally, our servers collect standard technical and browsing metadata (including device characteristics, browser type, referring pages, and session duration) to ensure responsive layout delivery and site performance.
2. Purpose of Processing
KLUGMANN processes your data strictly for legitimate operational and client consultation purposes:
- To respond comprehensively to your bespoke project inquiry and coordinate private consultations.
- To develop tailored proposals, preliminary spatial studies, and technical feasibility reviews.
- To prepare bespoke sample materials and organize architectural site surveys where requested.
- To maintain internal correspondence records and deliver seamless client service throughout the bespoke commissioning process.
We do not sell, rent, or commercialize your personal information to third parties.
3. Confidentiality & Discretion
Discretion is fundamental to the luxury architectural sector. All floor plans, interior photographs, private residence locations, and high-value collection specifications submitted to KLUGMANN are treated with the highest level of commercial and personal confidentiality.
Access to client files is restricted strictly to senior project directors, design engineers, and certified master craftsmen directly involved in the development and installation of your bespoke system.
4. Data Sharing & Third Parties
We share information solely with verified operational partners necessary to deliver our services, including:
- Specialist precision engineering and logistics partners assisting in bespoke fabrication and on-site assembly.
- Secure cloud infrastructure, encrypted data hosting, and enterprise email delivery providers.
- Professional legal or regulatory advisors where mandatory under applicable law.
5. Data Retention
We retain consultation inquiries and project documentation only for the duration necessary to fulfill the bespoke commission, provide ongoing architectural warranty support, and satisfy applicable statutory accounting and tax retention periods.
6. Your Rights
You have the right to request access to the personal data KLUGMANN holds about you, request corrections or updates, or request the deletion of your consultation records. To exercise these rights, please email us directly at [email protected].
7. Revisions to this Policy
We may update this Privacy Policy periodically to reflect enhancements in our services or statutory requirements. Continued interaction with our website constitutes acceptance of the current policy.
Last updated: October 2026.